If you have a maintenance contract in place we will endeavour to resolve any issue you have within 24 hours. If possible, this will be carried out remotely.
SLA For Clients without a Maintence Contract
Clients without a maintenance contract have no Service Level Agreement. We will however try to resolve your issue as soon as possible.
SLA For Domain Registrations, Email & Hosting
We will endeavour to answer any request for support relating to domain registrations and hosting within 1 hour. If we are unable to deal with your request within 1 hour then your support ticket will be escalated at which point we would expect to have your request dealt with within 24 hours.